Data Policy
Data Ownership and Retention
Understand what you control, what ConductCognition stores operationally, and how exports fit into your own retention practice.
Data Ownership
Researchers own the study configuration and study data they create in ConductCognition. The platform acts as the hosted workflow layer that stores, scores, and exports data on the researcher's behalf.
Consent
Each study shows participants a consent screen by default. A researcher can turn it off for a study when the study team obtains consent another way, for example on paper. Exports then mark those participants' consent as handled by the study team, and no consent time is recorded for them.
Exports
Every plan includes score CSV export. Paid plans and pay-as-you-go studies add trial-level CSV export. Researchers should validate export formats during pilot work before relying on them for a live cohort.
Platform Norms
Sessions from paying customers' studies never feed the pooled platform norms, even after a plan ends. Class studies are the exception: on any account, an anonymized copy of their results feeds the norms, except the results of participants who give an age under 18. A norm keeps only summary numbers, such as the mean and percentiles, never participant records.
Analytics
Participant and test pages run no analytics. Google Analytics and PostHog never load there, and ConductCognition's own event log records nothing from them. The website and the researcher dashboard use analytics as the privacy policy describes.
Retention Expectations
Researchers set their own retention schedule. The study owner can delete all of a study's data at any time from the study page, which offers the study's downloads first. The owner can also set a deletion date in the study settings. The study page shows that date, and a daily job deletes the data after the date ends (UTC). Each deletion leaves a record of the study ID, who deleted it, when and how many records were removed, which the owner can print. Backup copies kept for service continuity are cleared within 30 days. Keep your exported copies under your own archive policy.
Support and Recovery
ConductCognition includes support access for account, study, and license troubleshooting plus backup and restore for service continuity. When the ConductCognition team opens a researcher's account to help, the view is read-only, and every view is logged. When a study team asks, support can delete the study's data for them. Support records the reason, and the owner gets the same deletion record. Backup and restore cover service failures only, so deleted study data cannot be recovered. Keep your own exported copies of critical datasets.